Privacy Policy

Effective Date: 17-12-2025

At Hope Medical Services PC, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains what information we collect when you visit our website, how we use it, how we protect it, and the choices you have regarding your information.

By using hopemedicalpc.com and any related digital services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We collect information you voluntarily provide when you interact with us, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Appointment requests or inquiries
• Insurance details
• Any medical or health information submitted in patient forms

Technical Information

We automatically collect certain data when you browse our website or use our online services:

• IP address
• Browser type and device information
• Pages visited and time spent on pages
• Cookies and analytics data

Communication Data

We collect information you give us in emails, contact forms, appointment requests, and other interactions with our staff.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Managing Care

• To schedule and confirm appointments
• To communicate about your care
• To coordinate treatment, billing, and follow-up

Website and Service Operations

• To improve website functionality
• To personalize content and improve your online experience
• To respond to inquiries and appointment requests

Marketing and Communications

• With your explicit consent, we may send newsletters, clinic updates, and health information. You can opt out of these communications at any time.

Legal and Compliance

• To comply with federal, state, and local laws
• To process insurance claims and related administrative tasks

3. HIPAA Compliance and Protected Health Information (PHI)

Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your PHI will not be shared or disclosed except as permitted by law, including:

• With your written authorization
• For treatment, payment, or healthcare operations
• In emergencies or as required by law

You have rights under HIPAA, including the right to access, amend, and request restrictions on your health information.

4. How We Share Your Information

We may share your information with:

Healthcare Providers and Staff
Authorized personnel involved in your care or treatment coordination.

Third-Party Service Providers
Vendors supporting our operations (such as electronic health record systems or scheduling tools), who are contractually obligated to protect your information.

Insurance Companies
For verification of coverage, claims processing, or pre-authorization.

Legal and Regulatory Authorities
When required by law or for public health and safety reasons.

We do not sell your personal information to third parties for marketing.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Tailor content to user preferences

Most browsers allow you to manage or disable cookies through settings. Disabling cookies may impact website functionality.

6. Third-Party Links

Our website may contain links to external websites that are not owned or controlled by us. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

7. Your Choices and Rights

You have the right to:

• Access the personal information we maintain about you
• Request corrections or updates
• Ask us to restrict certain uses or disclosures
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access or disclosure. While we strive to protect your information, no system is completely secure. Promptly let us know if you suspect a privacy breach.

9. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us immediately to request deletion.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. The updated policy will be posted with a new effective date.

11. Contact Information

If you have questions, concerns, or requests regarding your privacy or this policy, contact:

Hope Medical Services PC
Email: info@hopemedicalpc.com
Phone: 718-280-2004

Fresh Meadows, NY
67-11 164th Street, Fresh Meadows, NY
718-280-2004

Middle Village, NY
78-12 Metropolitan Ave, Middle Village, NY
718-326-2522